Cloud Fairy Tale Tree Cat Tree

How much do you charge for shipping?

Free shipping is provided for all orders.

Will I be charged any customs, or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 1-3 working days.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. If you do not receive the email, you can also contact us: acathat.com@gmail.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please get in touch with us at acathat.com@gmail.com

Can I change my shipping address?

You can change your shipping address before the item is shipped by contacting us, but once it moves to the shipping process, it cannot be changed.

Can I remove an item from my order?

Yes, you can remove an item from your order and get a refund easily before the items were shipped. To do that, please contact us via email:acathat.com@gmail.com Once they were shipped, you have to wait for them to arrive and then ship it back to our return warehouse address and ask for a refund.

Where can I track my order?

You can track your order by clicking the Order Status in our menu or send us an inquiry at email support. Just simply enter the order number you were provided when you completed the checkout (check your order confirmation email) and the e-mail address you used to place your order.

We use multiple tracking systems to monitor orders and we can give you additional information.

Please wait the full shipping time frame (check the first paragraph) for your whole order to be delivered.

NOTE: All packages you ordered may not be delivered at the same time.

My item broke; can I get a new one?

If your item was broken, which does not happen often, and you cannot repair it yourself, you have to contact us via acathat.com@gmail.com and provide an accurate photo showing the broken item. We will then give you instructions on whether to ship the item back or if you'll receive a partial refund.

Lost or Stolen Packages

If the package shows delivered to your address but is missing you must report the loss to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments).

Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.

If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available. NOTE: We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. In this case, they will never arrive to the destination, because the carrier cannot identify the address.

First of all, you need to contact us at acathat.com@gmail.com and follow the steps to apply for a refund.

To receive a full refund, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Very important!